Accenture Careers Fresher Recruitment for New Associate-IT Help desk: Qualifications: Any Graduation

Accenture Careers Recruitment for New Associate-IT Help desk: It is great opportunity for applicants, who are looking for Accenture New Associate-IT Help desk in Hyderabad location.

Interested applicants can apply for the recruitment drive of Accenture New Associate-IT Help desk and register through the given below link. The detailed eligibility criteria and the application process of Accenture New Associate-IT Help desk details are given below.

Here, you will get the information about the recruitment of Accenture Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Job seekers are advised to read all the details before making online applications for Accenture New Associate-IT Help desk opening in Hyderabad location.

Job Summary of Accenture Jobs & Careers Hiring for New Associate-IT Help desk:

Name of Company: Accenture

Location: Hyderabad

Profile: New Associate-IT Help desk

Wipro Careers Recruitment for Associate: Bachelor’s Degree (preferably Commerce/Accounting)-Work experience of 0-24 months

Accenture New Associate-IT Help desk Recruitment Drive-Details:

Job Description
Skill required: IT Help desk – Service Desk Non-Voice Support
Designation: New Associate
Job Location: Hyderabad
Qualifications: Any Graduation
Years of Experience: 0-1 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Agility for quick learning
• Ability to work well in a team

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

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How to apply Accenture Recruitment Drive for the role of New Associate-IT Help desk?