Accenture Careers India Freshers Job for Any Graduate: Accenture Careers & Job Opportunity for the position of New Associate-Query Management at the Hyderabad location. You should have 0-1 Years of experience.
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Overview of Accenture Careers 2021 hiring New Associate-Query Management:
Qualifications: Any Graduation
Job Profile: New Associate-Query Management
Experience Required: 0- 1 Year
Job Location: Hyderabad
Skill required: Query Management – Customer Service Technology Support
Designation: Management Level – New Associate
Job Description of Accenture Careers India Freshers Job for Any Graduate:
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for?
We are looking for individuals who have the following skillset:
- Customer Service Management
- Problem-solving skills
- Written and verbal communication
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
This notification is for the recruitment of New Associate-Query Management from Accenture. You can apply through the given link for the profile of the New Associate-Query Management.
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How to apply Accenture Recruitment Drive 2021 for the role of New Associate-Query Management?
Apply Link/Registration Link of Accenture Graduate Jobs and Careers at Hyderabad location & for More Details: Click Here