CGI Off Campus Recruitment Drive: CGI Careers & Job Opportunity for the position of Service Desk Technical Analyst at the Bangalore location.
Here, Job Seekers will get the details about the recruitment of CGI recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for CGI Service Desk Technical Analyst Job Opening at Bangalore location.
Overview of CGI Careers Freshers & Experience hiring for Service Desk Technical Analyst:
Job Profile: Service Desk Technical Analyst
Experience Required: Freshers & Experience 0-1 Years
Job Location: Bangalore
CGI Service Desk Technical Analyst Freshers & Experience Hiring:
Role and Responsibility :
- Respond to requests for technical assistance by following prescribed procedures on calls, Chats and Service Portal tickets.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts from Office
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
Worked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).
This notification is for the recruitment of Service Desk Technical Analyst from CGI. You can apply through the given link for the profile of the Service Desk Technical Analyst.
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How to apply CGI Off Campus Recruitment Drive for the role of Service Desk Technical Analyst?
Apply Link CGI Jobs: Click Here