PhonePe Off Campus Recruitment Drive: PhonePe Careers & Job Opportunity for the position of Process Designer at the Bangalore location.
Here, Job Seekers will get the details about the recruitment of PhonePe Process Designer such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for PhonePe Process Designer Job Opening at Bangalore location.
PhonePe Jobs & Careers Freshers & Experience hiring for Process Designer-Overview:
Job Profile: Process Designer
Experience Required: Freshers & Experience
Job Location: Bangalore
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PhonePe Freshers & Experience Process Designer Recruitment Drive-Details:
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
This notification is for the recruitment of Process Designer from PhonePe. You can apply through the given link for the profile of the Process Designer.
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How to apply PhonePe Off Campus Recruitment Drive for the role of Process Designer?
Apply Link/Registration Link of PhonePe Process Designer Jobs and Careers at Bangalore location & for More Details: Click Here