Deloitte Analyst-End User Support Recruitment Drive: It is great opportunity for applicants, who are looking for Deloitte Analyst-End User Support in Hyderabad location. This is Analyst-End User Support Opportunity for B. Tech, BE & Engineering Graduates.
Interested applicants can apply for the recruitment drive of Deloitte Analyst-End User Support and register through the given below link. The detailed eligibility criteria and the application process of Deloitte Analyst-End User Support details are given below.
Here, you will get the information about the recruitment of Deloitte Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
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Job Summary of Deloitte Jobs & Careers Hiring for Analyst-End User Support:
Name of Company: Deloitte
Location: Hyderabad
Profile: Analyst-End User Support
Deloitte Analyst-End User Support Recruitment Drive-Details:
About the role
A person having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. TSS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.
Work you’ll do
· Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
· Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
· Install and configure firm-standard images on laptops & desktops.
· Interface with outside customers and vendors as required
· Follow direction of immediate supervisors or managers to implement new technology.
· Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
· Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
· Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.
· Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
· Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
· Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.
The team
TSS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.
Qualifications
Required:
· B. Tech, BE & Engineering Graduates
· Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
This notification is for the recruitment of Analyst-End User Support from Deloitte. You can apply through the given link for the profile of the Analyst-End User Support.
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How to apply Deloitte Analyst-End User Support Recruitment Drive for the role of Analyst-End User Support?
Apply Link/Registration Link of Deloitte Job & Careers & for More Details: Click Here